As an Office 365 for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues. Select the download button and install the Microsoft Support and Recovery Assistant. Follow the steps below to download the support tool according to your browser. Open Start menu and click on the Settings icon to open Settings app. If the Start menu is not. Download Office 365 For Mac. Office 365 Repair Tool Download. Office 365 For Mac Free. RECOMMENDED: Click here to fix Windows errors and improve PC performance. 2) Reinstall Office 365 or Office 2016. From any of the office products click on the left arrow in the top left of the product, then click on “Office Account” Click on “Manage Account” to login to your Office 365 or Office 2016 account Once signed in, navigate to “software” Then click on “Install“.This will downlaod. Repairing Disk Permissions. To troubleshoot issues in microsoft office for macos 10.14 using the. How to use the tool. Download and open the Default Mail Application tool. In the Default Mail Application dialog box, select com.microsoft.outlook, and then click Make Default. Exit the Default.
Aug 21, 2019 Click OK to open the Create or Open Outlook Data File dialog box. Enter a file name for your new Personal Folders (.pst) file, and then click OK to open the Create Microsoft Personal Folders dialog box. Enter a file name for your new Personal Folders (.pst) file, and then click OK. Feb 16, 2016 Office 365 o365 tools troubleshooting microsoft office365 windows connectivity autodiscover enable logging OST repair support inbox remote mfcmapi remote analyzer tool recreate file diagnostic calendar repair tool recovery fiddler steps recorder remote connectivity analyzer Office Configuration Analyzer Tool (OffCAT) Inbox Repair Tool Network. To uninstall the app from your computer, follow these steps: Open the Control Panel. Click Uninstall a Program. Locate and select Microsoft Support and Recovery Assistant. Click Uninstall/Change. Select Remove the application from this computer, and then click OK.
Microsoft Office 365 Repair Tool Mac Download
Sometimes Outlook may need to be re-installed or repaired in order to fix certain problems. The problem may have started after upgrading Outlook, installing add-ins, or other possible changes on your system. To repair the Outlook installation follow these steps:
Windows App Store Outlook (Centennial)
Windows App Store Outlook (Centennial)
Repair:
- From Start select Settings to launch Windows Settings
- From Windows Settings choose Apps. (It might take a few moments for the Apps list to load)
- Find Microsoft Office Desktop Apps on the list and select it.
- Select Advanced Options and in the menu that opens choose Repair.
Re-install:
- From Start select Settings to launch Windows Settings
- From Windows Settings choose Apps. (It might take a few moments for the Apps list to load)
- Find Microsoft Office Desktop Apps on the list and select it.
- Select Uninstall. Once complete reinstall the Office Suite from the Windows App Store.
Outlook 2010/2013/2016/2019/365
- Open up the Control Panel on your PC (and show All Control Panel items, if necessary) and click on Programs, then Programs and Features.
- Find Microsoft Office 2010/2013/2016/2019 in the list and highlight it. (Selection also say Microsoft Office 365)
- Click Change.
- Select Repair and Continue then follow the prompts.
- After the repair is finished, please try the sync again.
Microsoft Office 2010 Repair Tool
Outlook 2007
- Open Microsoft Office 2007.
- On the Help menu, click Office Diagnostics.
- Click Continue, and then Start Diagnostics.
Outlook 2003
- Open Control Panel (Start>Settings>Control Panel)
- Select Add or Remove Programs.
- Select Microsoft Office/Outlook
- Click the Change.
- Select the Reinstall or Repair button, click Next.
- Select Detect and Repair.
- Click Install and follow any prompts provided by the repair tool.
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Microsoft Office 365 Repair Tool
This document will provide an overview of tools and options that are available for troubleshooting problems that you will be using in conjunction with opening a case with our Office 365 Team.
- Remote Connectivity Analyzer
- The Remote Connectivity Analyzer tool provided by Microsoft will provide a diagnosis and hopefully help pinpoint the cause of any errors you may experience when using an Outlook client. This often includes your client disconnecting after a period of time or not connecting at all. Follow the steps below to use this tool
- Navigate to https://testconnectivity.microsoft.com/.
- Click the tab labeled 'Office 365.'
- Click the bubble next to 'Outlook Connectivity' or 'Outlook Autodiscover' depending on which test you would like to perform.
- Fill in the fields as follows:
- Email address: [email protected]
- Microsoft Account: [email protected]
- Password/Confirm Password: Your NetID password
- Make sure 'Use Autodiscover to detect server settings' is clicked.
- Click the box next to 'I understand that I must use the credentials of a working account from my Exchange domain to be able to test connectivity to it remotely. I also acknowledge that I am responsible for the management and security of this account.'
- Enter the verification code and click 'Verify.'
- Click the button 'Perform Test' located at the bottom of the page.
- From the tests results, there will be an icon located in the top right. When hovered over, it will read 'Save as HTML.' It would be useful to save this, incase you need to open a case in which you would then be able to provide us with this information.
- Office Configuration Analyzer Tool (OffCAT)
- The Microsoft Office Configuration Analyzer Tool (OffCAT) provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. For any problems that are listed in the report, you're provided a link to a public-facing article (usually a Microsoft Knowledge Base article) about each problem so that you can read about possible fixes. If you're a Helpdesk professional, you can also save the report to a file so that it can be viewed in OffCAT on another client on which the tool is installed.For Windows ClientsFor complete details on how to use this tool, review Microsoft's online documentation.For Mac OS ClientsThere is not Office Configuration Analyzer Tool (OffCAT) at this time.
- Inbox Repair Tool
- This process will describe the process to repair your Offline Storage Table (OST) or Personal Storage Table (PST) file. This often helps clear up problems users may experience when working with email in an Outlook desktop client.For Windows Clients
- Make sure your Outlook client is closed.
- Navigate to 'This PC.'
- Open your local disk drive (C:) by double-clicking it.
- Double click the folder labeled 'Program Files.'
- In the search field, type 'scanpst.exe.' If you were unable to find the file, go back and click the folder labeled 'Program Files (x86)' and try the search there.
- Double-click Scanpst.exe. You will need to enter the .pst/.ost file you would like to repair. You can click 'Browse' and navigate to C: > Users > your account > AppData > local > Microsoft > Outlook to search for the file you would like to repair.
- Click the 'Start' button and wait for the scan to finish.
- If any errors are found, you will be given the option to repair the file. Simply click the 'Repair' button.
Note: Scanpst additional resource.For Apple ClientsThere is not inbox repair tool for Mac OS clients at this time.
- Calendar Repair Tool (CalCheck)
- The Calendar Checking Tool for Outlook is a command-line program that checks Outlook Calendars for problems. To use this tool, the Outlook calendar must reside on a Microsoft Exchange Server. The tool does not work with IMAP, with POP3, or with other non-Exchange mail servers. The tool opens an Outlook profile, opens the Outlook Calendar, and then checks several things such as permissions, free/busy publishing, and auto booking. Then, the tool checks each item in the calendar folder for problems that can cause items to seem to be missing or that might otherwise cause problems in the Calendar.For Windows ClientsFor complete details on how to use this tool, review Microsoft's online documentation.For Mac OS ClientsThere is no calendar repair tool at this time.
- Network Performance Troubleshooting video
- The Network Performance Troubleshooting video is provided by Microsoft which will cover the most common issues causing performance problems when connecting to Office 365, how to test for them, and how to resolve them: view video.
- Recreate OST File in Outlook for Windows
- An OST file (.ost) is an offline folder file in Microsoft Outlook. Offline folders make it possible for the user to work offline and then to synchronize changes with the Exchange server the next time they connect. The ability to work offline is useful in environments with limited or unreliable connectivity. If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. We don't recommend repairing an offline Outlook Data File, so if your offline data file isn't usable, you should re-create it by doing the following:
- Make sure your Outlook client is closed.
- Use the instructions in the following document to locate the OST file: Outlook Data Files (.pst and .ost).
- Open File Explorer.
- Go to the folder location of the OST file and delete it.
- Close File Explorer.
- Restart Outlook.
- Confirm/Reset Office Application Authenticated account - detailed below.
Important: Depending on the size of the account configured in Outlook, it may take up to an hour for Outlook to recreate the OST file and for Outlook to return to normal status - please be patient.
- Enable Logging
Enable Logging
For Windows ClientsMicrosoft Outlook has an option that allows the user to turn on logging for certain Outlook features. The log data that is created by this process would be collected and used to further troubleshoot a problem you are experiencing. Either our support staff or Microsoft's will be asking for this data, so follow these instructions to enable this feature in Outlook for Windows.- Start Outlook.
- Click the File and from here click Options.
- Click the Advanced tab located on the left.
- Locate the section labeled Other and check the box labeled Enable troubleshooting logging (requires restarting Outlook).
- Exit and restart Outlook.
After you have turned on logging, the files will be stored in a folder in the folder. By default, the Temp folder is located in the AppDataLocal folder.- c:UsersusernameAppDataLocalTemp
After navigating to the files, you will want to highlight them all and then right click them and click Send to and click Compressed (zipped) folder so you can easily supply these to either our's or Microsoft's support staff.For Mac Clients- Outlook for Mac:
- From the Window menu, click Sync Errors.
- The Sync Errors window will appear, click the gear icon.
- Select the option labeled Turn on logging for troubleshooting and click OK.
- Close the Sync Errors window and restart your client.
- Outlook for Mac 2011:
- From the Windows menu, click Error Log.
- The Error window will appear, click the gear icon.
- Select the option labeled Turn on logging for troubleshooting and click OK.
- Close the Error window and restart your client.
Once you have enabled logging, it is a good idea to try and reproduce the problem you are experiencing and then disable logging by following the steps above again to deselect the logging option. You can find the logs located in the following locations:The factors that impact the amount of free hard drive space needed to take an update include: the version of Windows previously installed on the machine, the amount of disk space available to reuse from Windows files, such as the virtual memory pagefile or hibernation file, which applications are installed on your device and how those applications store data. In some cases, features included with updated versions of Windows 10 will be best experienced. You may need to take steps to free up disk space by, for example, moving some files to a cloud storage service such as OneDrive (an app installed on Windows 10 devices), removing unneeded files from your device or inserting a USB flash drive to complete the update. In addition to the requirements above that are needed to run Windows, some features have additional requirements. Microsoft teams for mac space requirements.- Outlook for Mac: ~/Library/Containers/com.microsoft.outlook/Data/Library/Logs/
- MFCMAPI Tool
- For Windows ClientMicrosoft provides messaging application programming interface (MAPI) tool to help diagnose problems that are being experienced with Outlook. Please note that this tool is very powerful and is mainly used to delete corrupt data and once deleted it is permanently deleted. You can download the tool from here http://mfcmapi.codeplex.com/.Important: Because this tool is so powerful, we highly recommend that you only use this tool when working alongside a Microsoft Technician or Office 365 Support employee. This will ensure that nothing is accidentally deleted or corrupted while using this tool.One common problem that has been solved when using the MFCMAPI tool is an error that appears when trying to access certain options through the Outlook on the web application. If you are experiencing an issue similar to this, then you can attempt to follow the steps provided below to resolve the issue. Before using this method, you will need to configure your Outloook desktop client and profile. For instructions on how to configure your desktop client, you can go here: Office 365 - Set up your mobile device or desktop client.Another issue is when attempting to delete a folder/calendar, but it reappears after some time - additional resources.
- Instructions
- Download the MAPI tool if you have not already, the link is provided above.
- Before continuing, ensure that an Outlook desktop client is not running and that you do not have the Outlook Web application open in your browser.
- Open the MFCMAPI tool on the machine you are using.
- Go to Tools -> Options -> and tick the boxes next to Use the MDB_ONLINE flag and Use the MAPI_NO_CACHE flag and click OK.
- Go to Session -> Logon. -> and choose your Outlook profile.
- Double click your mailbox from the list and it will open it in a new window.
- On the new page, right click Root Container and click Open associated contents table.
- On the Hidden Contents table tab, sort the columns header and scroll to the right until you see the Message Class details for each entry.
- For the three following entries, please Right click on the entry -> Delete Message -> Permanent Deletion (unless delete to deleted items retention is available)
- IPM.Configuration.Suite.Storage
- IPM.Configuration.OWA.UserOptions
- IPM.Configuration.Agregated.OWAUserConfiguration
- Once finished with the above steps, you can simply close the MFCMAPI tool by hitting the X button in the top right corner.
- Login to the Outlook Web application and determine whether or not you are experiencing issues accessing certain options.
- Instructions
Microsoft 365 For Mac Free
- Support and Recovery Assistant
- Microsoft provides the Support and Recovery Assistant to help diagnose issues that users may experience when using Outlook and Office 365. Unfortunately, this tool is not available for Mac users at this time. To use this tool, please navigate to the following site http://diagnostics.office.com/#/. Once there, you will need to download and install the application. Once you have installed the application:
- Run the application. Be sure to do this on the machine that is experiencing the issue.
- Select the application you are experiencing problems with.
- Select the problem you are experiencing and click 'Next'.
- You will be prompted for an email address and password:
- Email address: Enter the address of the configured account, in one of the following forms: [email protected] or [email protected]. IMPORTANT: Using your [email protected] address in this step will not work.
- Password/app password: enter the password of the account you are troubleshooting (from above).
- The tool will run some tests to try and troubleshoot the issue.
- After the tests have finished, click the button in the top right corner that says 'Copy result' and save these results somewhere you can easily access later in case you need to open a case with us.
- Next the tool may try performing other troubleshooting steps depending on what it finds, click 'Perform' or 'Next' to allow the tool to run these troubleshooting steps.
- Fiddler
- Navigate to the Fiddler website.
- Download the Fiddler tool for your appropriate operating system.
- After installation, launch Fiddler.
- Once the tool is open, go to Tools > Fiddler Options.
- Make sure 'Capture HTTPS CONNECTs', 'Decrypt HTTPS traffic', and 'Ignore server certificate errors' are selected, and then click OK.
- Next, choose File and make sure 'Capture Traffic' is checked.
- Once there, without closing your browser, go back to the Fiddler tool and choose File > Save > All Sessions. and save the file.
Important: First, log out from Outlook on the web and close all browsers.Important: Next, open a browser, navigate to Outlook on the web, and check the Inbox. Game controllers for mac.
- Test E-mail AutoConfiguration via Outlook for Windows
- Hold CTRL and right click the Outlook taskbar icon, located on the bottom right of the taskbar.
- From the menu, choose Test E-mail AutoConfigruation.
- Type in the affected email address (no password needed) to check its ability to access Autodiscover.
- Uncheck the options of 'Use Guessmart' and 'Secure Guessmart Authentication'.
- Click Test.
- If you are prompted with a UW-Madison NetID Login screen, enter your credentials.
- After the test is complete, take a screenshot of the information on the 'Result' and 'Log' tabs, and copy the information from the 'XML' tab into a file.
The context in which you would use this test is often a in the scenario where a user cannot create an Outlook mail profile or you are experiencing connectivity issues within the client. This test will analyze the Autodiscover connectivity of the Outlook client. Unfortunately, you cannot use this test unless there is an Outlook for Windows mail profile already created, so you will need to create a 'dummy' profile to use the E-mail AutoConfiguration test. To do this, create an Outlook profile and choose Manual setup > POP or IMAP then enter 'dummy' details on the account settings screen. This will create a 'dummy' Outlook profile that will allow you to use the E-mail AutoConfiguration test.
- Record steps to reproduce a problem/issue
- Confirm/Reset Office Application Authenticated account
- Reset/Remove your account credentials from within your OS
- Windows OS
- Remove/Delete all Outlook/Office records from within credential manager.
- Mac OS
- Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.
- Option 9 - Sign out of the connected device associated with the Office email account
- Sign into the account: https://portal.office.com/account/.
- Select View apps & devices from within Office apps & devices module.
- Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.
Summary
This article describes some useful tools for Microsoft Outlook for Mac.
More information
Outlook Search Repair
The Outlook Search Repair tool repairs search results within Outlook.
Important
Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to reindex Spotlight for Outlook for Mac.
- Choose Apple menu, then System Preferences, and then Spotlight.
- Select the Privacy tab.
- In Finder:
- On the Go menu, select Go to Folder..
- Copy and paste the following location into the 'Go to the folder:' dialog box and select Go:~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
- Drag the 'Main Profile' folder to the Privacy tab. Once added, remove the folder, and Spotlight will re-index the folder.You must perform this step for any additional profile folders you have.
See the following article from Apple to learn more: How to rebuild the Spotlight index on your Mac.
When to use the tool
Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open and that message isn't displayed in the search results.
How to use the tool
- Download and open the Outlook Search Repair tool.
- Follow the instructions.Note The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.
- Select Reindex.Note The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.
- Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:Done! Reindexing has completed!
OutlookResetPreferences
The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.
When to use the tool
Microsoft Office 365 Repair Tool Mac Os
Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.
Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.
How to use the tool
- Download and open the Outlook Reset Preferences tool.
- Click the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
- Exit the Outlook Reset Preferences tool.
SetDefaultMailApp
The Default Mail Application tool lets you easily make Outlook the default mail application.
When to use the tool
Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting.
How to use the tool
- Download and open the Default Mail Application tool.
- In the Default Mail Application dialog box, select com.microsoft.outlook, and then click Make Default.
- Exit the Default Mail Application tool.
ResetRecentAddresses
The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.
When to use the tool
When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an 'X' character next to each name. Without this tool, you have to click the 'X' on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.
How to use the tool
Microsoft Office 365 Repair Tool Mac Download
- Download and open the ResetRecentAddresses tool.
- Click the Reset Now! button.
- Exit the Reset Outlook Recent Addresses tool.